Back in April, we announced a change to the way we were going to be working moving forward, so we wanted to give you a quick update on how that’s all going. Quick recap: we decided to try moving all of our feature requests, bug reports, and tasks into Github, versus having them siloed in the helpdesk, Shortcut, Rollbar, Github, Discord, email, Mastodon, and so on. This meant: going through...
The Joys of Public Demos
As you likely know, we have two public demos of Snipe-IT, the version that’s on the master branch, and the version that’s on develop. We’ve had these public demos for years, so we’ve learned a thing or two about how people behave on public demos. 99% of the time, folks use the demos for their intended purpose, but that 1% can make things really annoying. We’ve seen...
The Unlikely Rise of Discord as a Support Channel
A long, long time ago, in a galaxy far, far away, Snipe-IT used to use a chat platform called Gitter. (It might still exist, I’m not sure.) It was free, easy to integrate if you already had a Github account, and gave us the ability to interact in real-time with our users without having to manage our own chat service. We did have an IRC channel for a while, but we didn’t get a lot of...
Why we chose the AGPL as Snipe-IT’s license
(image via sentry.io) When our intrepid leader, @snipe, chose to open-source Snipe-IT, she was wondering which license to choose. First off, why did she want to open-source it; why not just keep it proprietary? Well, @snipe put it best when she said: We chose open source because we owe our entire careers to open-source. It only feels fair that we give back to this community that has given us so...