CategoryBusiness

Cultivate Happier Customers in 2022

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photo licensed under CC We here at Grokability frequently ask ourselves, “Are we a software company or are we are support company?” After all, our flagship product, Snipe-IT, is open-source asset management software that anyone can download and install for free, so what are folks paying us for? (Don’t get us wrong, we’re very thankful that you do!) Of course, lots of Snipe...

On the Importance of Being Conscious

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“If you create a great place to work, great work takes place.”Ben Peterson, CEO, BambooHR To this day, a shocking number of big and small companies alike not only pay poor wages but maintain appalling work conditions and low ethical standards, disregarding their workers’ human rights (You know who you are!) Meanwhile, tons of studies affirm the benefits of a flexible work schedule on...

LonghornPHP 2021

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Grokability CTO Brady Wetherington gave his first conference talk (ever!) at LonghornPHP 2021 in Austin, TX in October about how the systems-sausage is made here at Grokability, and how to bootstrap a million-dollar open source SaaS business for just one dollar a customer per month. This talk gets into some of the the weeds of how our hosted platform works, some mistakes we made, some challenges...

Stumbling blocks or Stepping Stones

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Stumbling blocks or stepping stones. It’s all in how you work with what you’ve got. Photo by Pixabay on Pexels.com Transitioning from my previous life in academia and the non-profit sector to the SaaS industry could certainly have involved plenty of chances to stumble… I was the first hire after all; no onboarding, no employee manual, I just dove right in. I didn’t want to disappoint...

Feel the Churn (But Preferably Not)

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As a SAAS business, new customer acquisitions are obviously very important for the organization’s growth – but reducing churn is just as critical. While we don’t do any marketing (at all), our growth is generally consistent and predictable, with around 20-35 new Snipe-IT signups a week, predominantly hosted accounts, but certainly some support customers as well. We also usually...

Snipe-IT at Laracon

Open Source in Business Interview