A long, long time ago, in a galaxy far, far away, Snipe-IT used to use a chat platform called Gitter. (It might still exist, I’m not sure.) It was free, easy to integrate if you already had a Github account, and gave us the ability to interact in real-time with our users without having to manage our own chat service. We did have an IRC channel for a while, but we didn’t get a lot of...
The Unlikely Rise of Discord as a Support Channel
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